High Reliability Organizations achieve near-zero rates of preventable harm. We help healthcare organizations build the culture, leadership behaviors, and daily practices that make this possible.
Most healthcare organizations have heard of High Reliability Organization principles. Many have included HRO in their strategic plans, trained their staff on the five principles, and declared HRO a priority. And yet serious safety events continue to occur. The reason is straightforward: knowing what HRO is and actually practicing it are very different things. HRO is not a program you implement — it is a culture that takes root when leaders behave differently, systems are redesigned, and every person in the organization feels safe enough to speak up.
Summit QCG goes beyond HRO awareness to genuine HRO culture change. We assess where your organization actually stands, build leadership behaviors that model high reliability, implement the daily practices that make safety visible, and measure progress using the outcomes that matter — not just training completion rates.
Using validated tools including the AHRQ Safety Culture Survey, we establish where your organization actually stands on the HRO maturity spectrum.
HRO culture begins with leaders. We work with your executive and middle management teams to change the behaviors that either support or undermine safety culture.
Safety huddles are one of the most powerful HRO tools — when done correctly. We design, implement, and coach your huddle system until it becomes a genuine safety practice.
Your staff will only report safety concerns if they trust that honesty will not be punished. We design Just Culture systems that make reporting safe and learning visible.
We translate the five HRO principles into practical, daily behaviors that every nurse, aide, and technician can understand and apply.
A culture where every person feels safe to speak up, leaders are visible and accountable, and preventable harm becomes genuinely rare.
Schedule a free 30-minute consultation with Dr. Dan Twizelimana to discuss your organization’s needs.
